Terms & Conditions

Bakery Shop / Kedai Bakery Kuala Lumpur (KL), Putrajaya, Cheras, PJ


  • Full payment is required upon confirmation of purchase.
  • Goods sold and delivered are not returnable or exchangeable.
  • Same day delivery is not available. Cut off time at 3pm for next day delivery.
  • Klang Valley (for selected areas only) delivery rate RM 10 per location.
  • No amendment is allowed between order confirmation and collection / delivery.
  • Candles only available with cake order.
  • Greeting card is available for gift set up to 25 words only. Please write in the remark column during checkout.
  • Products may contain allergens, non-edible, sharp edged and / or choking decorative components.
  • Refer to product labeling for storage temperature and handling instructions.
  • Our products contain no added preservatives. Temperature fluctuation may affect the quality and shelf life of our products. Hogan Bakery will not be responsible if the defect is caused by the customer’s own mishandling and misuse of the product.
  • Delivery could be earlier or later than your preferred time slot as all deliveries are subjected to traffic condition, weather, and any unforeseen circumstances.
  • Please ensure the receiver mobile number is reachable. There will be times where driver will need to be able to confirm the receiver attendance at the delivery address before they proceed with the delivery, and there will be times where driver will need to be able to contact you when they are not able to locate the correct address you provided.
  • In the event when there is no receiver at delivery destination, orders will be returned to our HQ. Re-delivery can be arranged at additional cost.
  • Due to the perishable nature of our products, full payment will be forfeited and goods will be disposed of if not collected or unable to deliver within the same day.
  • Product must be checked and shall deemed accepted if no queries are raised immediately upon delivery.
  • Packaging subjected to change while stocks last.
  • Terms & conditions subject to change without prior notice.

These “Terms of Use” apply to Hogan Bakery (“hoganbakery.com.my”) website, all the associated websites linked to Hogan Bakery by the Website Owner, and the subsidiaries as well as affiliates of Hogan Bakery. The Hogan Bakery website is the property of Solid Gatelink Sdn Bhd and its licensors. By using the Hogan Bakery website, you agree to these terms of use; if you do not agree, do not proceed to use the website.

Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Malaysia). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

Information on the Website

Whilst every effort is made to update the information contained in Hogan Bakery, neither the Website Owner nor any third party or data or content provider can make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and content contained in the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this website, please let us know.


The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission on the Website Owner.

External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (bulletin boards, hosted pages, chat rooms, or any other public area found on the website). Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in public areas, without notice to you. If it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:-

  • Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  • Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
  • Post or upload files that contain viruses, corrupted or any other similar software or programmes that may damage the operation of the Website Owner’s and/ or third party’s computer system and/ or network;
  • Violate any copyright, trademark, other applicable international laws or intellectual property rights of the Website Owner or any other third party;
  • Submit contents containing marketing or promotional material which is intended to solicit business.

Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.


Hogan Bakery respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our Privacy Policy. All of the information obtained from Hogan Bakery will be used for processing purposes only. The only e-mails you will receive from Hogan Bakery are updates to latest products and any recent orders or returns.

Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information of the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Product Descriptions

Hogan Bakery attempts to be as accurate as possible. However, Hogan Bakery does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Hogan Bakery itself is not as described, your sole remedy is to return it in unused and full package condition.

Purchase Agreement

By accepting delivery of any product ordered from Hogan Bakery website, you (“Customer”) agree to be bounded by the terms and conditions listed below. You and Hogan Bakery agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Hogan Bakery. Any attempt to alter, modify or amend these terms and conditions by the Customer will be considered as a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Hogan Bakery.


The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on  the website, you or your company’s personal information or material and information transmitted over our system.

An order is not bonded upon Hogan Bakery until it is accepted; Hogan Bakery must receive payment before it will accept an order. Payment for products ordered is due prior to shipment. Customer can make payment thru online. You agree to pay the amounts due as specified on the invoice.

Total Time For Delivery

Hogan Bakery will try to deliver all the items to the customer as soon as possible. However, total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 7 to 10 working days, or certain items and location may takes longer time to deliver.

Shipping Charges

Your total cost for purchase of any product will include the shipping and handling charges shown on your invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Hogan Bakery.

Risk of Loss

All items purchased from Hogan Bakery are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Exchange & Return Policy

All products sold from Hogan Bakery are not exchangeable and returnable unless the product offered by Hogan Bakery itself is not as described. Buyer pays return shipping fee; or keep the product and agree with refund policy.

Refund Policy

Hogan Bakery guarantee to refund the product price for undelivered purchases, or it is significantly not as described upon completion of investigation subject to approval.

Physical Damage Policy

Physical damage to any product purchased at Hogan Bakery will effectively void warranty coverage. Physical damage product cannot be returned for warranty claim. Physical damage includes improper handling or any other type of damage sustained by irregular usage. Hogan Bakery will return any physically damaged product back to the customer at the customer’s expense.

Entire Agreement

These terms and conditions, together with Hogan Bakery invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Hogan Bakery and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Hogan Bakery and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Privacy Policy

Commitment to Privacy

Hogan Bakery is the sole owner of information collected on this site, we will not sell, share or trade customer’s personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use only. Your privacy our priority. To help you better understand our policy, we provide this notice explaining our online information practices and the choices you can make on how your information is collected and used.


Registering an account will give you the member privileges which will enhance your online shopping experience with us. Upon logging into the account, you will be able to access other services including reviewing past orders, printing invoices and editing your account information. In order to process your registration on this website, you must first complete the registration form, the personal information we collect may include your:

  • Name
  • Email Address
  • Contact Number
  • Billing Address
  • Shipping Address
  • Date of Birth

The Way We Use Information

The information we collect from you will be used in some or all of the following ways:

  • Processing Orders
  • Delivery Purpose
  • Updates on Product Delivery Status
  • Customer Support
  • Provide Product & Service Information Offered by Hogan Bakery

We may present your name and address to a third party for the product delivery purpose (courier or supplier). We will never use or share the personally identifiable information provided to us online in any ways unrelated to the ones described above without providing you the option to opt-out or otherwise prohibit such unrelated uses. You may access the order information by logging into your account. You bear the responsibility to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Access or Correct Your Information

Customers may change or review their stored account information such as street address or e-mail address through our website by visiting the My Account section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact us for assistance.

Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to the Privacy Policy

Website Owner reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our website.

Contact Us

Should you have other questions or concerns about these privacy policies, email to us at hoganbakerymalaysia@gmail.com.